Key results
80% faster quote turnaround: Custom manifold quotes reduced from 24 hours to 3 business hours.
Boosted sales potential: Faster quoting empowered distributors to secure more business opportunities.
Improved operational efficiency: Automation reduced manual quote handling, freeing time for complex projects.
The client
For over 40 years, Daman has been a leader in designing and building standard and custom hydraulic manifold products for industrial and mobile applications. With a $25 million business and a network of 500 fluid power distributors across North America, they serve industries from construction to entertainment. Paro Software has proudly partnered with Daman for decades, supporting their hydraulic design processes with HydroMan and HydroSym.
The challenge
Daman’s core product, custom hydraulic manifolds, requires both speed and quality. They faced challenges in providing quick, high-quality custom solutions to their clients. Although they achieved an impressive 24-hour turnaround for custom manifold quotes, the process was labor-intensive. Daman dedicated 70% of their capacity to custom orders, but their distributors wanted even faster quoting to better serve their customers.
How could they achieve this?
The solution
The answer lay in Daman’s customers. They needed a faster, self-service quoting tool. Together, Paro and Daman created Quick Block, an online platform integrated into Daman’s website, powered by Paro’s HydroSym software.
How does Quick Block work?
Distributors start by selecting from standard parts based on capabilities and customize each port as needed.
The built-in 3D live viewer displays the manifold configuration instantly in real-time.
Self-configured designs eliminate initial quote communication steps, enabling rapid quotes within 3 business hours.
Paro and Daman, driven by shared values of customer-centricity and continuous improvement, collaborated across time zones to design and build Quick Block. Using cutting-edge web technology, the Paro team integrated HydroSym into the platform to streamline custom manifold ordering and quoting.
Impact
Reduced turnaround time: Daman’s distributors now receive a formal quote with a 3D model within 3 business hours and approved orders are shipped within 3 weeks.
Accelerated sales cycle: Faster quoting empowers Daman’s distributors to win more business.
Operational efficiency: Reduced manual quote processing allows Daman’s team to focus on complex projects.
Customer satisfaction: Real-time customization and quick responses enhance the customer experience.
Conclusion
By harnessing the power of automation and self-service quoting, Daman and Paro have transformed the custom manifold ordering experience. Quick Block isn’t just a tool, it’s a game-changer, empowering distributors with speed, accuracy, and efficiency.
This collaboration exemplifies how technology can streamline complex workflows, reduce bottlenecks, and drive business growth. At Paro, we believe that the best innovations come from solving real-world challenges.
Our partnership with Daman underscores our commitment to making hydraulic design simpler, faster, and more powerful. And this is just the beginning.
Let’s build the future of hydraulic design together.